How to get information?

The international team of Euro Industry answers to your questions by phone (0049.711.460.59.21.40), per mail ([email protected]) or per fax (0049.711.460.59.21.49) from Monday to Friday from 8h to 18h (timezone GMT +1 Berlin, Amsterdam, ..).

How to order?

- Private customers: you can order on our website by creating an account or after putting products in the shopping cart.

- Companies: companies can order by fax, mail, telephone (only if already registered as a customer) or directly on our website. For orders under €500 net, that we have to enter ourselves, a service fee of €3 will be charged to you.

- Public institutions: same rules as for companies.

Is there a minimum of order value?

The is no minimum of order.

What are the methods of payment ?

- Credit Cards: Visa / Mastercard / Diners Club.
- Payment in advance per banking transfer with 3% discount.
- On invoice (only for companies) - payment within 30 days from the invoice date without discount.


Problem for payment by credit card?

The most common problems are:

- The name of the city is at the place of the post code and vice versa.
- The name or address of the card holder are wrong.
- The credit card is not registered in the country where you are placing the order.

My country is not in the shipping list?

If your country does not appear in the shipping list, please contact us in order that we add your country. We deliver all over the world with DHL and UPS .

Where can I get the delivery cost?

Once items are in the basket, you can calculate the delivery cost. Choose your country of delivery and then press "price forwarding charges".

How can I track my order?

Once your order has been shipped you receive an email containing a link to the carrier's website that allows you to track your parcel.
You can also at any time have access to the status of your order by logging into your account.


All power tools have a manufacturer warranty. It goes from 1 year to 5 years depending on the brand.

Return of goods

Please consult the "right of return" section in our terms of sale.
In case of the return of goods, please note that the address of our warehouse is as follows:

E.I.S. Euro Industry Supply GmbH & Co. KG
Harkortstraße 25
40880 Ratingen

To whom applies VAT?

VAT applies to all private customers living in the European Union.
Are exempt from VAT only customers living outside of the European union and foreign businesses (non-German). For European companies, you must have a VAT number to be exempt from VAT.
The VAT number is made of two letters and 9-11 figures (e.g. FR000000000).

Request a quote

For companies who wish to receive a quote, thank you to send us your enquiry by email ([email protected]) or by fax (00.49.711.460.59.21.49). Our team will respond to your request as soon as possible.


An invoice is automatically sent by email and on your request in 1, 2 or 3 copies by post mail.

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With package tracking
Shipping in 164 countries!
Prepayment using bank transfer => discount on all items of 2% Payment on invoice using bank transfer
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